The obsession We love to make things more productive. We strive to be cheaper, more efficient, higher yielding. It is the holy grail, taking up most of our working hours. More for less in itself isn’t a bad goal, but who decides if we are being productive? Myopic measurement Imagine you flip burgers for a living and you […]
Issues, Incidents and Risk Events
Boring meetings Issues, incidents, risk events, screw ups, call them what you will, we all have them. Somewhere in your organisation somebody is logging them, categorising them and recording them. That somebody also has a target to reduce them. And every month they hold a meeting to discuss how they are doing. And — be honest — […]
What Are You Missing?
I have to manage your expectations It is a horrible phrase. I hate it when somebody says to me. It means that I am not going to get what I want when I want it. I am being softened up. There is going to be a delay. Suddenly I am thrown into the cost or […]
Are You Making Waves?
All operations have the same problem… They all have times when they are busy and times when they are slack. Feast or Famine. It is the way of the world: If you sell Christmas crackers it will always be busy in October If you run a gym you will always have a rush in January […]
The Problem with Cause and Effect
We think in straight lines Cause and effect. If I do this, then that will happen. If I make this change then I will get that outcome. Unfortunately the world isn’t like that. An initiative might work for a while, but then it will stop or backfire. Unintended consequences and side effects bedevil us. Performance will plateau or […]
- « Previous Page
- 1
- …
- 6
- 7
- 8
- 9
- 10
- …
- 41
- Next Page »