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Complex Coffee

2 March, 2010 by James Lawther Leave a Comment

I came across this youtube video for Baileys Coffee and I started to wonder, do Baileys actually make any money out of it? How much does the extra complexity cost them. First there is the product complexity: extra labels, different flavours, extra SKU’s… Secondly there is process complexity: change overs, work arounds, reduced forecast accuracy… […]

Filed Under: Blog, Operations Analysis Tagged With: complexity, manufacturing, marketing, video

Rebranding, Reshuffles and Reorganisation

1 March, 2010 by James Lawther Leave a Comment

The National Audit Office states that “the Government has reorganised 91 departments across Whitehall since May 2005, at an annual cost of £200 million”.  The article goes on to say that “25 central government departments had been created since 1980 but 13 of these no longer exist.” Clearly this isn’t just a Labour issue. That […]

Filed Under: Blog, Operations Analysis Tagged With: form follows function, government, no substitute for experience

Sheet Music

22 February, 2010 by James Lawther Leave a Comment

My daughter has just started music lessons.  She is so keen and enthusiastic it is hard not to like the god awful noise that she makes. I had to go to a classical music shop to buy her a special CD to listen to as part of her studies.  As I walked through the shop […]

Filed Under: Blog, Operations Analysis Tagged With: customer focus, poor service, revenue generation, xylophone

Mad Business Rules

16 February, 2010 by James Lawther Leave a Comment

There are plenty of examples of mad business rules. According to Sky News, the supermarket chain Asda refused to sell a 44-year-old mother alcohol because she was shopping with her teenage son.  The supermarket chain went on to admit that its tough alcohol sales policy may “seem mad”. It does seem mad, on a number […]

Filed Under: Blog, Operations Analysis Tagged With: accountability, beliefs, business rules, trust

Lies, Damn Lies and Google Analytics

16 February, 2010 by James Lawther Leave a Comment

I wasted 2 hours of my life last night wading through this web site’s Google Analytics.  Here is what I found: 7.32% of visitors spend more than half an hour (presumably they are fantasising about pretty cross eyed blonde girls) I have had 7 unique visitors from the USA and 15 from Doncaster, which proves […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, information technology, measurement

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