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The Deadly Cucumber

12 June, 2011 by James Lawther Leave a Comment

Germany has had one of its worst ever outbreaks of food poisoning.  The cause was an outbreak of E. coli O104.  It was bad, 2,400 people became ill and 23 people died. Initially it was thought that the infection came from organic cucumbers grown in Andalusia.  In response, Germany’s health ministry told consumers to avoid […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, clarity, communication, error proofing, measurement, trust

Zombies and KPI’s

20 May, 2011 by Bernie Smith 1 Comment

DIY KPIs

I subscribe to quite a few performance measurement emails, web sites and blogs.  I’ve noticed a worrying trend of sites offering “off the shelf” KPIs.  In fact you can now buy books packed with “ideal” KPIs for all sorts of businesses (oh, how the long winter nights must fly by). Are the measures in these […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, customer focus, key performance indicators, measurement, service improvement, strategy, zombies

The Problem with Analytics

15 May, 2011 by James Lawther 3 Comments

The problem with analytics

We have become obsessed by analytics or “the application of computer technology, operational research, and statistics to solve problems in business and industry”. Analytics uses databases and algorithms in an attempt to resolve problems.  Analytics uses infographics to present data. This is not the same as analysis or “the process of breaking a complex topic […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, communication, complexity, data is not information, decisions, error proofing, information technology, jargon, measurement, service improvement

All You Will Ever Need to Know About Analysis

7 May, 2011 by James Lawther 3 Comments

Improving performance isn’t very difficult, it is just about fixing things that don’t work too well.  The problem is trying to work out which bit to fix, what is important, where will you get the most bang for your buck.   It is easy to fall into a world of analysis paralysis, pain and despair. You […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: continuous improvement, data presentation, fast food, measurement, monitoring, process control, service improvement

Management Targets Result in the World’s Largest Stag Party

30 April, 2011 by James Lawther 1 Comment

Impact of One Child Policy

The target Since 1978 China has had a One Child Policy.  The aim of the policy is to reduce population growth in the country.  The theory is that this will curtail demand for natural resources and so enable economic development.  Adherence to the target is managed by stringent financial penalties for those parents who’d like […]

Filed Under: Blog, Operations Analysis Tagged With: compliance, reinforcing behaviour, silo management, tampering, targets

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