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Are Tall People Better Managers?

20 August, 2013 by James Lawther 5 Comments

We all have biases; things that we believe are true, that drive our decisions and actions. But those biases can be blind spots, so they may drive the wrong decisions and actions. The worst thing about biases is that we don’t realise that we have them, they are part of who we are.  As the old […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, video, what don't you see

Word of the Week

13 August, 2013 by James Lawther 2 Comments

The word of the week is skeuomorph. A skeuomorph is an item that retains old design features even though the reason for them has long since passed. The e-mail icon on your PC may well be an envelope, but the days of licking and sticking are gone.  When my iPhone rings it sounds like a […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs

The Problem with NPS (Or do I Look Fat in This?)

3 August, 2013 by James Lawther 14 Comments

fat man

I am 45. They say that when middle-age is upon us our broad minds and narrow waists swap sizes. It is happening to me, (certainly around my waist, and as I no longer enjoy finding strangers in my kitchen first thing in the morning, probably my mind as well). I need to lose some weight […]

Filed Under: Blog, Operations Analysis Tagged With: customer requirements, customer surveys, net promoter score, nothing new under the sun

What do You Give to a Man in a Desert?

17 July, 2013 by James Lawther 5 Comments

That is a very simple question I’ll bet a simple, obvious answer has popped into your head My answer was a bottle of water, how about yours? What was your answer? Does he need… A camel? A map? A tent? An oasis? A fire? Some food? An oil rig? A phone? Some sun-cream? A dune […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, customer surveys, insight, listening

Eating at McDonald’s Gives You Acne

13 July, 2013 by James Lawther 8 Comments

Correlation isn't causation

That is a libelous statement, but it is fairly obviously true, I was in McDonald’s with my children only last weekend and it was jam-packed full of spotty teenagers. It is a slam-dunk case of cause and effect.  All those burgers will make you spotty. Really?  What else could be going on? If you are a […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, insight, McDonald's, medicine, statistics

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