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Don’t Trust Them

4 February, 2010 by James Lawther Leave a Comment

FBI

I found a fascinating article on Euronews about the state of America’s security agencies.  As well as the FBI and the CIA there are 14 other agencies, all of which report through to the “Director of National Intelligence”. Apparently what these 16 agencies don’t know between them isn’t worth knowing. The failings in US counter […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, government, silo management, trust

Who Can You Trust?

3 February, 2010 by James Lawther Leave a Comment

An Arab diplomat has had his marriage annulled.  The gentleman only met his wife to be a couple of times before the arranged marriage; on each occasion her face was hidden behind a niqab. It is alleged that after the marriage certificate was signed the man tried to give his wife a kiss.  It was […]

Filed Under: Blog, Employee Engagement Tagged With: trust

KISS

1 February, 2010 by James Lawther Leave a Comment

I bought a train ticket to London over the internet, it cost me £131.00.  I decided to pick it up at the station rather than pay to have it delivered. At 6:15 in the morning I entered my 8 digit code into the machine only to be told that I also needed to insert the […]

Filed Under: Blog, Employee Engagement Tagged With: East Midlands Trains, error proofing, information technology, poor service, video

Are You Worth £150k?

19 January, 2010 by James Lawther Leave a Comment

A very interesting article today about how the government plans to cap the salaries of top earners.  The BBC was called out as a particular problem.  Apparently everybody with a salary of more than £150,000 who works in the Public Sector will have to explain to the government why they are worth so much.  In […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, political intervention, salaries, tampering, trust

What Can You See?

17 January, 2010 by James Lawther Leave a Comment

The manufacturing guys have a neat trick It is called an “Ohno circle”.  They paint them on the floor at different points in factories and then the team leader stands in the circle with a clip board for 30 minutes, writing down everything that he can see that doesn’t work.  He or she then spends […]

Filed Under: Blog, Employee Engagement, Operations Analysis Tagged With: back to the floor, continuous improvement, gemba, manufacturing, ohno circle

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