The local Government Association has released a list of 200 words and phrases which councils should avoid as they are unclear. Included on the list are the following terms and their recommended replacements: Actioned – Do Core message – Main Point Functionality – Use Outcome focused output – Result Potentialities – Chances Transformational – Change […]
Politically Correct
In response to the political scandal about MP’s expense claims, the Independent Parliamentary Standards Authority (ipsa) has been set up. IPSA will consist of 80 members of staff and is expected to cost £6.5 million every year. This is on top of the £1.5 million that has already been spent on audits and enquiries into […]
Would You Work For Toyota?
Toyota has recalled several million vehicles over the past month and halted production and sales of 8 models. The media is in a frenzy, lambasting the company that was widely regarded as a quality leader, we love to see giants fall. I wonder how it feels to work for Toyota at the moment. Are employees […]
Old Hindu Proverb
“No physician is really good before he has killed one or two patients” I am not suggesting you kill somebody, but a bit of test and learn goes a long way. There is no substitute for experience. Image by Erik Veland
Who Is The Problem?
Most business processes are broken. Think of the last time you bought something, could the supplier have handled it better? If the processes are that obviously flawed making them better should be fairly simple. Still, most process improvement projects fail. There is an equation that explains this: Success = Quality x Acceptance The probability of […]
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