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Dogmatic Ignorance

19 March, 2010 by James Lawther Leave a Comment

I had an interesting conversation today with an auditor.  I asked him why auditors don’t see the blindingly obvious, why they don’t dig into problems, why they are so easily hoodwinked, (go on, admit it, you have pulled the wool over an auditors eyes), why they are, frankly, so stupid.  I didn’t put it quite […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, auditors, communication, dogmatism, ignorance

Crystal Clear Cole

11 March, 2010 by James Lawther Leave a Comment

Cheryl Cole is a master of communication.  She is alleged to have ended her marriage to football player Ashley Cole by text. The text message read “Move out.  It’s over.” I recently found an article about e-mail etiquette. Its top 4 tips were: 1.  Be concise and to the point. 2.  Answer all questions and […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, e-mail, reinforcing behaviour, video

The Enemy

3 March, 2010 by James Lawther Leave a Comment

I am all for e-mail, it is usually short sharp and to the point.  No wasted energy. But sometimes the e-mail bounces back two or three times.Sometimes more and more people get copied in.Sometimes you start to dread opening the response.Sometimes you spend hours crafting a reply. Sometimes it is wise to just pick up […]

Filed Under: Blog, Employee Engagement Tagged With: communication, e-mail

Next!

23 February, 2010 by James Lawther Leave a Comment

waiting

I love the Daily Mail; it always has such inflammatory articles.  Today I found one that I agree with whole heartedly. Apparently the London NHS has engaged some management consultants to tell them how to save money.  One of the solutions they have come up with is to cut appointment times between GPs and their […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, medicine, purpose, targets

Excuses, Excuses

23 February, 2010 by James Lawther Leave a Comment

Are you frustrated by the lack of resources to do your job properly?  Too much to do in too little time?  No people, no budget and no systems to help you?  If only you could just get the enhancement or extra head that you need everything would be OK, wouldn’t it? The problem is that […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, continuous improvement, Eugène parks his car, information technology, video

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