Successful organisations revolve around trust. The more you trust your colleagues the less you worry about them: You spend less effort checking up You spend less time looking for alternatives You spend less money on lawyers and contracts As trust rises, business becomes faster, smoother and cheaper. Frictional costs disappear. As Steven Covey would say, […]
Your Memories are Being Frozen
Facebook is freezing me out; they are putting me (and probably you) on ice. You see Facebook has a problem, too many faces. Facebook users upload 300 million new photographs every day. Facebook is home for billions of images. All those images need storing somewhere so Facebook runs thousands of servers and those servers need a […]
Do Slogans Work for You?
Slogans are big business. You can buy all sorts of motivational and inspirational posters on-line. A quick trawl of the internet will net you: Cute slogans: Important slogans: Retro slogans: Innovative slogans: Slogans on stickers: Even slogans on door mats: You can buy more slogans than you can shake a stick at. A simple easy […]
Are You Doing What’s Important?
All organisations are full of work, stuff that needs to get done. That work is divided into two nice neat categories: 1. Customer work Work done for customers (for the sake of argument people who pay). That type of work includes: Capturing order details X-raying broken arms Cleaning hotel rooms Sometimes we call it front line work. […]
Do You Design Against Demand?
Here is a very simple 2 step improvement idea for you: Understand the customer demands that are placed on your organisation Design your infrastructure and processes to meet those demands. Or, to put it a little less managerially, find out why your customers call you, then work out the best way to give them what […]
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