I spent Easter with my mother, siblings, their spouses and eight children. The weather was truly awful. I caught my daughter singing; “I’m dreaming of a white Easter”. In the bleak North of England it snowed on Good Friday. There are few things as unpleasant as 8 children running around a house screaming. So despite the weather […]
5 Easy Ways to Increase Employee Engagement
This is a guest post by Stan Phelps After studying 1,001 examples of companies that give little unexpected extras to employees, here are 5 easy ways to increase engagement from the new book, “What’s Your Green Goldfish – Beyond Dollars: 15 Ways to Drive Employee Engagement and Reinforce Culture” 1. Onboarding You never get a […]
Should you Standardise?
There is a line of thought that says standardise your processes. After all without standardisation you just have anarchy. But every customer is different There is another line of thought that every customer is different: So no customer wants a standard outcome. If you insist in giving cookie-cutter service all you will do is create […]
So You Want to be World-Class?
Lots of organisations claim to excel They are: World class at “this” Have centres of excellence in “that” Apply best practice in “the other” I wouldn’t mind betting that yours claims it is the best in the world at something. Are they really all that good or is it simply corporate conceit? What does it take to become […]
What do Your Customers Think?
Here is a lovely little video. You should watch it. All 4 minutes and 18 seconds. He gets to the point doesn’t he? And what is his point? I doesn’t matter how clever you are: If your customer doesn’t understand you, then you are wasting your time. A little usability testing goes an awfully […]
- « Previous Page
- 1
- …
- 82
- 83
- 84
- 85
- 86
- …
- 162
- Next Page »