The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the […]
Rule 20: Persistence Pays
Stick at it I know how to run a marathon Walk out of your front door and start running. When you can’t run any more stop. The next day try again. Run a little further. Stick at it. I know how to look like Arnold Schwarzenegger Go to the gym and lift something heavy. When you can’t […]
Rule 19: Look after the Workforce
You don’t understand the work You might think you have a tight grip of how your operation is working… but you just don’t. How can you? You spend your days in meetings. Picking up actions to write PowerPoints you can present at more meetings. You are rarely in the workplace. The workforce understand the work […]
Rule 18: Discuss the Work
There are two types of conversations about work: The first is a Friday evening conversation. It is best held at about 5pm in the pub just around the corner from the office in hushed tones. The first conversation discusses who: Who screwed up Who is on the way up Who is on the way out And […]
Rule 17: Look at the Evidence
The workplace screams at you It is alive with data and facts and evidence. Our organisations are giant test beds. They will tell you what works, and what doesn’t. The evidence will show you where things are going wrong, and why. So if you want to improve performance just look and listen to the work. But […]
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