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The Ninth Waste

30 April, 2016 by James Lawther 1 Comment

Missed Opportunity

The Seven Wastes When Womack and Jones wrote The Machine That Changed the World they coined the term Lean and identified the seven wastes: Transport Intellect Motion Waiting Over Production Over Processing Defects Stock The observant among you will notice that is eight wastes not seven. Somewhere along the line somebody thought to add Intellect. On that […]

Filed Under: Blog, Process Improvement Tagged With: lean thinking, waste

What Do You Believe?

24 April, 2016 by James Lawther 4 Comments

Weltanschauung An interesting word.  It ranks alongside bier and keller in my grasp of the German language noun, German (plural Weltanschauungen /ˈvɛltˌanʃaʊ(ə)n/) A comprehensive conception or image of the universe and of humanity’s relation to it A perception of the world especially from a specific standpoint A particular philosophy or view of life; the world view of an individual […]

Filed Under: Blog, Wild Cards Tagged With: beliefs, group think, human nature, management style, weltanschauung

The Antimatter Principle

16 April, 2016 by Bob Marshall 7 Comments

Antimatter

A metaphor Antimatter is by far the most valuable substance, by weight, known to Man (around $25 billion per gram). It’s incredibly rare, amazingly expensive and difficult to produce, and yet is by far the most powerful energy source we presently know of. It’s also the very epitome of alienness. Seems like a good metaphor […]

Filed Under: Blog, Employee Engagement Tagged With: communication, human nature, listening, management style

Issues, Incidents and Risk Events

13 April, 2016 by James Lawther 3 Comments

Scoop out your eyeball

Boring meetings Issues, incidents, risk events, screw ups, call them what you will, we all have them.  Somewhere in your organisation somebody is logging them, categorising them and recording them.  That somebody also has a target to reduce them. And every month they hold a meeting to discuss how they are doing. And — be honest — […]

Filed Under: Blog, Operations Analysis Tagged With: customer complaints, insight, measurement, objective setting, targets

Corporate Cancer

10 April, 2016 by James Lawther 2 Comments

anxiety

Fear and anxiety We have all heard of a “culture of fear”, but does fear really exist in our organisations? Fear Fear is a physical response danger, a reaction to an immediate issue that threatens your safety and security.  It is fear that overcomes you when you are walking home late at night, all by yourself […]

Filed Under: Blog, Employee Engagement Tagged With: blame, command and control, fear and anxiety, human nature, incentives, management style, performance management, systems thinking

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