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Organisational Mechanics

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No Way In

18 January, 2010 by James Lawther Leave a Comment

I found this picture on the “learning about lean” blog.  It made me smile. This is an obvious case of mixed messages, but it isn’t just a problem for sign posts.  Have you ever come across the same issue when you are filling in a form and wondered what on earth you are supposed to […]

Filed Under: Blog, Operations Analysis, Process Improvement Tagged With: error proofing, road sign

What Can You See?

17 January, 2010 by James Lawther Leave a Comment

The manufacturing guys have a neat trick It is called an “Ohno circle”.  They paint them on the floor at different points in factories and then the team leader stands in the circle with a clip board for 30 minutes, writing down everything that he can see that doesn’t work.  He or she then spends […]

Filed Under: Blog, Employee Engagement, Operations Analysis Tagged With: back to the floor, continuous improvement, gemba, manufacturing, ohno circle

Engage Your Staff

15 January, 2010 by James Lawther Leave a Comment

Keeping your employees engaged is a huge challenge. In fact some regard it as the biggest management challenge of all.  There is lots of debate and theories abound: “pay more”, “flexible working”, “listen to your employees”, “engagement circles”.  The list goes on. My favourite theory is that of Patrick Lencioni who has written a super […]

Filed Under: Blog, Employee Engagement Tagged With: anonymity, irrelevance, monitoring, purpose

Making Your Own Luck

14 January, 2010 by James Lawther Leave a Comment

Yesterday I wrote about the horrible consequences of getting things wrong (Somebody Didn’t Care Enough to Be Right).  However, there is another side to the coin. On 15th January 2009 at 3:31pm Eastern Standard Time, US Airways Flight 1549 ditched into the Hudson River.  All 155 occupants were safely evacuated from the airliner.  This video […]

Filed Under: Blog, Employee Engagement, Process Improvement Tagged With: aviation, process control, training, video

Somebody Didn’t Care Enough To Be Right

13 January, 2010 by James Lawther 1 Comment

I found a dreadful news article about a man who died after taking an overdose of the painkiller methadone.  The reason why he took the overdose is because the directions typed out by the technician in the pharmacy said “take as needed” as opposed to the doctor’s prescription “take 4 tablets twice daily”.  Tragically the […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, error proofing, organisation, process control

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