No Way In

I found this picture on the “learning about lean” blog.  It made me smile.

This is an obvious case of mixed messages, but it isn’t just a problem for sign posts.  Have you ever come across the same issue when you are filling in a form and wondered what on earth you are supposed to write?

If your employees are too stupid to fill in your forms perhaps it would be prudent to improve your forms, not your employees.  If nothing else they are easier to change.

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