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Would You Work For Toyota?

10 February, 2010 by James Lawther Leave a Comment

Toyota has recalled several million vehicles over the past month and halted production and sales of 8 models.  The media is in a frenzy, lambasting the company that was widely regarded as a quality leader, we love to see giants fall. I wonder how it feels to work for Toyota at the moment.  Are employees […]

Filed Under: Blog, Employee Engagement Tagged With: purpose, reinforcing behaviour, Toyota, video

Chasing Happiness

9 February, 2010 by James Lawther Leave a Comment

According to Aldous Huxley “Happiness is not achieved by the conscious pursuit of happiness: it is generally the by-product of other activities.” I think he has a point. This got me thinking, how many different nouns could I substitute in the quote for “Happiness”? 1.  Fun 2.  Money 3.  Love 4.  Acceptance 5.  Success … […]

Filed Under: Blog, Operations Analysis Tagged With: inputs and outputs, measurement

Retail Therapy

9 February, 2010 by James Lawther Leave a Comment

I tried using Ocado for my internet shopping this week.  I was expecting it to be remarkably like all the other home delivery services, but it wasn’t.  They did a number of things that impressed me: 1.  The delivery man offered to bring my shopping into the kitchen rather than dumping it on the front […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, customer focus, purpose, video

Old Hindu Proverb

8 February, 2010 by James Lawther Leave a Comment

Doctor

“No physician is really good before he has killed one or two patients” I am not suggesting you kill somebody, but a bit of test and learn goes a long way. There is no substitute for experience. Image by Erik Veland

Filed Under: Blog, Employee Engagement Tagged With: learning, medicine, test and learn

Legal Eagles

5 February, 2010 by James Lawther Leave a Comment

The BBC ran a story yesterday about the effectiveness of the jury system.  A two year research programme looking at 68,000 verdicts has been undertaken. They came up with the following statistics: 70% of jurors said they understood the judge’s instructions. 31% of jurors actually could recall the judge’s instructions. 48% of jurors could recall […]

Filed Under: Blog, Process Improvement Tagged With: error proofing, legal system, work instructions

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