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Why did Amazon Create the Kindle?

16 September, 2010 by James Lawther Leave a Comment

Kindle

I have wondered why Amazon push the Kindle, after all they are a book seller, not a technology manufacturer.  Then the penny dropped. Amazon want to be “the most consumer centric organisation in the world“. Historically if I wanted a book, I had to go to a book store and order it, and (if it […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, continuous improvement, customer focus, information technology, innovation, purpose

The Dongle

15 September, 2010 by James Lawther 1 Comment

I am working away for a couple of days. It is easy to do now that the dongle has been invented, that marvellous piece of equipment that links me to the internet and the world.  I can communicate with anybody. “Dongles” are so good I have four of them, one for my personal lap top, […]

Filed Under: Blog, Operations Analysis Tagged With: complexity, information technology, service design, waste

Stand Up Meetings

13 September, 2010 by James Lawther Leave a Comment

Instead of sitting, how about trying  stand up meetings?  They have a lot going for them: The heart keeps pumping Nobody falls asleep There is an incentive to get to the point and stay on it Unfortunately there is a down side; because you will finish early, some people will  go and have a sit […]

Filed Under: Blog, Employee Engagement Tagged With: bitching and moaning, stand up meetings, teamwork

Gobbledygook

10 September, 2010 by James Lawther Leave a Comment

I received an e-mail that said this: “I consider this as more of a requirements workshop than anything i.e. us understanding the service, current commitments to clients, the demand, the customer base, the performance measures and indicators, the resource expenditure etc and coming to an initial view on how this could be accommodated. I don’t […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, complexity, jargon, video

Too Clever by Half

9 September, 2010 by James Lawther Leave a Comment

Most lifts have the buttons inside, the ones that tell the lift which floor you want to go to. Yesterday I used a bank of lifts that had the buttons on the outside.  You choose your floor before the lift arrives, this gives the computer extra time to figure out the most efficient way to […]

Filed Under: Blog, Process Improvement Tagged With: clarity, complexity, continuous improvement, error proofing, good enough

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