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Employee Engagement: One Statistic You Really Should Know

13 July, 2012 by James Lawther 4 Comments

Very Bored

There are lots of statistics about employee engagement and how important it is.  The problem is most of them are, not to put too fine a point on it, dull. Let me give you an example: Some very dull statistics Gallup do lots of research into employee engagement, this is what they came up with […]

Filed Under: Blog, Employee Engagement Tagged With: measurement, medicine, statistics

Do You Need Lean Thinking?

10 July, 2012 by James Lawther 5 Comments

waste paper

The term “Lean Thinking” first came into use in 1996 when James Womack and Daniel Jones published their book of the same name.  The book distilled their thoughts after studying the Toyota manufacturing business.  A lean, waste free organisation. Since then, those first lean ideas have come on a long way.  They are no longer […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: defects, lean thinking, over-processing, over-production, stock, transportation waste, waiting, waste, wasted intellect, wasted motion

The Problem with Problem Statements

7 July, 2012 by James Lawther 5 Comments

Bit of a Problem

Things I wish I had said: The secret to success is to get your arms around a problem and knock it off ~ Anon Worse than not saying it myself is the fact that I don’t entirely know who did say it, but we shouldn’t dwell on my failings. On a more positive note, quotes […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, problem solving

Brainstorm Like a… Like a erh… Professional Brainstormer

3 July, 2012 by James Lawther 6 Comments

Ideas man

I have worked with lots of companies (more than is strictly necessary).  They are all different: different people, different cultures and different ambitions.  But there are some things that are universal; and high on that list is the desire to innovate, to find the breakthrough that will make them the best, a household name, the […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: brainstorm, innovation

Process Design and Human Nature

30 June, 2012 by James Lawther 5 Comments

Mothers were dying In 1840’s Vienna they were dying of “childbed fever”.  In one hospital the death rate was alarming, roughly 1 in 10 mothers perished after childbirth, some months this statistic climbed to a horrific  30%. A young doctor, Ignaz Semmelweis, working in the maternity hospital noticed that in a neighbouring hospital death rates were a far […]

Filed Under: Blog, Employee Engagement Tagged With: accident prevention, error proofing, human nature, medicine, reinforcing behaviour, service design

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