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Shit Happens

28 July, 2012 by James Lawther 4 Comments

Spilt Milk

It’s not nice,  but it is a fact of life, a certainty.  Things go wrong, events conspire against you, milk gets spilt, shit happens. Maybe you can mitigate it, but you certainly can’t avoid it.  It will get you in the end. How are you going to deal with it? Option A: Cry Play the […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, bitching and moaning, motivation, resilience

How to Motivate Just About Anybody

24 July, 2012 by James Lawther 3 Comments

Good Samaritan

Possibly the world’s worst job… Outbound telemarketing Trying to sell something to people over the phone Cold calling It doesn’t have a single thing going for it. Adam Grant studied a group of students who did it for a living. Their job was to raise money for a University.  To phone its affluent alumni and […]

Filed Under: Blog, Employee Engagement Tagged With: call centre, motivation, purpose

Do You Have a Job, a Career or a Calling?

21 July, 2012 by James Lawther 1 Comment

Bin Man

Dr. Amy Wrzesniewski studies people and their jobs. She has created a method of categorising people’s attitude to their work, defining three simple ways by which people see their employment.  Is your work… A job, a means to an end, a pay-check?  People who think about work this way show up, do what they are […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, purpose

Why Would You Want to Work for Google?

19 July, 2012 by James Lawther 2 Comments

Google Canteen

I have never visited Google (not strictly true, been there thousands of times but never in a physical sense) but I hear it is a fabulous place to work.  They have some of the most engaged employees in the world. When people talk about it one of the topics that quickly surfaces is the food.  […]

Filed Under: Blog, Employee Engagement Tagged With: colleagues, Google, innovation

How to Think Like an Auditor

16 July, 2012 by James Lawther 2 Comments

Auditor

On Friday I was audited If you live in a corporate world you will be familiar with the sensation.  I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put through a “process audit” by an auditor in his mid 20’s, 6 foot 2 inches, […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: auditors, business process management, customer requirements, measurement, process control, process mapping, risk assessment, roles and responsibilities

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