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Accountability: Not all it is Cracked up to Be

3 June, 2013 by James Lawther 10 Comments

Holding you accountable

We talk a lot about accountability in business.  We like it.  It makes us feel confident and in control. So is accountability all it is cracked up to be? Accountability is good: It provides clarity It gives authority It holds us true Holding ourselves accountable is invariably a good thing. It is wrong and immoral […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, roles and responsibilities, W. Edwards Deming

Seven Ways to Make a Difference

1 June, 2013 by James Lawther 8 Comments

seven

And some links to help: Define your purpose.  What are you here to do? Measure your performance.  Are you doing it well? Admit your failings.  Self delusion never helped anybody. Find the big lever.  Work out what really matters. Plan the work.  Maybe even just a to-do list. Work the plan.  Go on, I dare […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, fessing up, measurement, pareto principle, planning, purpose

The Way of the (Process) Ninja

29 May, 2013 by James Lawther 10 Comments

Process Ninja

A terrible headline, I apologise, but now I have your full attention… 1.  Find inner clarity All processes do things, they have a purpose, a raison d’être.  That might be to mend broken arms or to let people know how much tax they owe. But people are rarely clear what that purpose is: Because they […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: business process management, human nature

Is Your Boss Really That Stupid?

25 May, 2013 by James Lawther 12 Comments

weigh scales

For the past 40 years my mother has been on a diet. She has a weekly ritual. Every Thursday morning she gets up, visits the bathroom and then, before she has had her customary cup of tea, she weighs herself. Why does she do this? Because she knows full well that she is at her […]

Filed Under: Blog, Operations Analysis Tagged With: human nature, incentives, measurement, statistics, targets

The Dark Secrets of Benchmarking

20 May, 2013 by Dougie Cameron 8 Comments

the benchmark

This is a guest post Everyone loves a bench-marking exercise, right? It helps you understand your place in the world – where you excel, right? It shows you the gold standard, best practice, the benchmark you aspire to, right? Wrong. Bench-marking is honest and pure, so, what brings me to such a bold outburst?  Well, there are a […]

Filed Under: Blog, Operations Analysis Tagged With: benchmarking, measurement, service differentiation

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