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Teamwork

20 July, 2014 by James Lawther 4 Comments

Teamwork

It is easy to set up a team… You take a bunch of people, put them in a room, give them a simple task and tell them to crack on with it. Setting up a team is easy. But teamwork is a different matter Teamwork needs: An understanding of strengths An admission of weaknesses Openness […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, human nature, purpose, teamwork, trust

Watch Your Back

17 July, 2014 by James Lawther 3 Comments

An apocryphal tale ~ a story of doubtful authenticity ~ There was a football tournament, a very important one, something a bit like the World Cup… The first match England played Italy.  The Italians won comfortably.  The English were left humiliated and strong action was demanded.  So the coach was fired, he was accountable, someone else was given […]

Filed Under: Blog, Employee Engagement Tagged With: blame, learning, management style, performance management

Altruism

13 July, 2014 by James Lawther 6 Comments

altruism

I have been on a self-help course My boss insisted on it… It was really very good, lots of interesting insights, most of it you know already: If you eat a full fried breakfast expect to feel sluggish all morning Exercise gives you energy Spending more than you earn will leave you broke Sometimes having […]

Filed Under: Blog, Employee Engagement Tagged With: altruism, focus, mission statement, purpose

The “Can’t Fail” Way to Success

6 July, 2014 by James Lawther 5 Comments

Broken Promises

Under-promise and over-deliver Adrian Swinscoe writes an interesting post… His bank found fraud on his card and sent him a new one.  They told him it would take a working week to get it to him, but then delivered it in 2 days.  Banks are not known for their customer service.  They usually promise little […]

Filed Under: Blog, Process Improvement Tagged With: culture, customer satisfaction, process control, waste

How to be a Better Manager

4 July, 2014 by James Lawther 4 Comments

Bad Management

I’ve been on a management course I was told that there are only 4 things you need to worry about if you want to be a good manager: Provide a clear direction.  Ensure everybody knows where they are supposed to be going. Give people space.  Stand back and let them go in the direction you […]

Filed Under: Blog, Employee Engagement Tagged With: do as I say, employee recognition, leadership, management style, purpose

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