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Issues, Incidents and Risk Events

13 April, 2016 by James Lawther 3 Comments

Scoop out your eyeball

Boring meetings Issues, incidents, risk events, screw ups, call them what you will, we all have them.  Somewhere in your organisation somebody is logging them, categorising them and recording them.  That somebody also has a target to reduce them. And every month they hold a meeting to discuss how they are doing. And — be honest — […]

Filed Under: Blog, Operations Analysis Tagged With: customer complaints, insight, measurement, objective setting, targets

Corporate Cancer

10 April, 2016 by James Lawther 2 Comments

anxiety

Fear and anxiety We have all heard of a “culture of fear”, but does fear really exist in our organisations? Fear Fear is a physical response danger, a reaction to an immediate issue that threatens your safety and security.  It is fear that overcomes you when you are walking home late at night, all by yourself […]

Filed Under: Blog, Employee Engagement Tagged With: blame, command and control, fear and anxiety, human nature, incentives, management style, performance management, systems thinking

What Are You Missing?

3 April, 2016 by James Lawther 3 Comments

Waiting Room

I have to manage your expectations It is a horrible phrase. I hate it when somebody says to me. It means that I am not going to get what I want when I want it. I am being softened up. There is going to be a delay. Suddenly I am thrown into the cost or […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, innovation, medicine, queue, TED talks, waiting

The Handoff

26 March, 2016 by James Lawther 4 Comments

Hand off

I am not a Luddite Technology is a good thing.  As it evolves we find new solutions to problems: We invent new applications We write new algorithms We build new tools We develop new drugs Technology pushes us forward. Technology needs specialist knowledge All that new technology is difficult to get your mind around. People need […]

Filed Under: Blog, Process Improvement Tagged With: complexity, information technology, medicine, systems thinking

SMART Goals, VAGUE Dreams

25 March, 2016 by Tobias Mayer 7 Comments

Dreams

SMART goals: Specific, Measurable, Attainable, Realistic, Timely. Nothing apparently unreasonable there. And yet this whole approach jars. It feels very controlling, very blinkered, and very task-oriented. It is a method that allows managers to “objectively” assess their direct reports, and grade them accordingly, so finds great popularity with HR departments and the mindset prevalent in […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, human nature, management style, objective setting, SMART goals

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