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Politically Correct

12 February, 2010 by James Lawther Leave a Comment

In response to the political scandal about MP’s expense claims, the Independent Parliamentary Standards Authority (ipsa) has been set up.  IPSA will consist of 80 members of staff and is expected to cost £6.5 million every year.  This is on top of the £1.5 million that has already been spent on audits and enquiries into […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, government, over-processing, political intervention

I Hate Problem Solvers

11 February, 2010 by James Lawther Leave a Comment

Three true stories: 1.  A senior IT executive for a bank has an office in Manchester but works regularly in the London head office.  Whenever he visits London he spends 15 minutes cooling his heels in reception because he can’t get security clearance to enter the building (despite the fact he has his own desk […]

Filed Under: Blog, Process Improvement Tagged With: purpose, root cause analysis, tampering

Would You Work For Toyota?

10 February, 2010 by James Lawther Leave a Comment

Toyota has recalled several million vehicles over the past month and halted production and sales of 8 models.  The media is in a frenzy, lambasting the company that was widely regarded as a quality leader, we love to see giants fall. I wonder how it feels to work for Toyota at the moment.  Are employees […]

Filed Under: Blog, Employee Engagement Tagged With: purpose, reinforcing behaviour, Toyota, video

Chasing Happiness

9 February, 2010 by James Lawther Leave a Comment

According to Aldous Huxley “Happiness is not achieved by the conscious pursuit of happiness: it is generally the by-product of other activities.” I think he has a point. This got me thinking, how many different nouns could I substitute in the quote for “Happiness”? 1.  Fun 2.  Money 3.  Love 4.  Acceptance 5.  Success … […]

Filed Under: Blog, Operations Analysis Tagged With: inputs and outputs, measurement

Retail Therapy

9 February, 2010 by James Lawther Leave a Comment

I tried using Ocado for my internet shopping this week.  I was expecting it to be remarkably like all the other home delivery services, but it wasn’t.  They did a number of things that impressed me: 1.  The delivery man offered to bring my shopping into the kitchen rather than dumping it on the front […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, customer focus, purpose, video

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