I received an e-mail that said this: “I consider this as more of a requirements workshop than anything i.e. us understanding the service, current commitments to clients, the demand, the customer base, the performance measures and indicators, the resource expenditure etc and coming to an initial view on how this could be accommodated. I don’t […]
Too Clever by Half
Most lifts have the buttons inside, the ones that tell the lift which floor you want to go to. Yesterday I used a bank of lifts that had the buttons on the outside. You choose your floor before the lift arrives, this gives the computer extra time to figure out the most efficient way to […]
Consumption and Creation
Are you happiest.. Cooking a meal or eating a meal? Playing football or watching football? Writing a blog post or reading a blog post? Painting a picture or looking at a picture? Do you prefer to create or consume? Which is more rewarding? Photo by Rob Sarmiento on Unsplash
Is Success a Waste of Time?
Two quotes and a video to think about: “A failure establishes only this, that our determination to succeed was not strong enough.” Christian Nevell Bovee “Doing a thing well is often a waste of time.” Robert Byrne I suppose the trick is being clear what you regard as success. Photo by Markus Spiske on Unsplash
Five Steps to Untold Wealth, What is Stopping You?
All commerce runs on the same principle, the exchange of value: You give customers what they want Customers give you money For the bit “giving customers what they want” Service Untitled have published a simple 5 point plan: Identify who your customers are. Find out what they want. Design sales and service processes around these […]
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