The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Standards and Innovation

14 June, 2019 by James Lawther Leave a Comment

Using Standards

Riding roughshod over the standard We had a bit of an issue last week.  We were trying something new and it went — how can I best put it? — belly up.  In fact its belly went so far up it ended up in a conversation with our risk and compliance team.  They were displeased.  […]

Filed Under: Blog, Process Improvement Tagged With: innovation, standardisation

Reduce, Reuse, Recycle

10 June, 2019 by Phil Norton Leave a Comment

Reduce Reuse Recycle

The environmental rallying call I often hear environmentalists use the terms Reduce, Reuse, Recycle. They refer to the ways in which we can create less waste and minimise our impact on the environment. These terms are equally applicable to businesses. Business waste isn’t solely environmental — though some companies are guilty of generating plenty of […]

Filed Under: Blog, Process Improvement Tagged With: lean thinking, waste

Outcome or Effort, Which Should You Reward?

7 June, 2019 by James Lawther Leave a Comment

You should praise your children Every parent will tell you that you should applaud your children.  Praising them for a job well done and telling them how clever they are builds confidence and self esteem. Or does it? In 1990’s Claudia Mueller and Carol Dweck of Columbia University decided to find out. The experiment The […]

Filed Under: Blog, Employee Engagement Tagged With: employee recognition, human resources, motivation, performance management, reinforcing behaviour

Short Breaks Will Kill You

21 May, 2019 by James Lawther Leave a Comment

Quantitative or Qualitative Analysis? An apocryphal tale… A statistician working for a large organisation was asked to explain why sick pay was increasing.  The business had an ageing workforce and sickness levels were rising.  He gathered lots of data on lots of things: Working patterns Demographics Employment related illnesses Commuting times Office locations…  The list […]

Filed Under: Blog, Operations Analysis Tagged With: gemba, insight, learning, quantitative or qualitative, root cause analysis

Heavy Metal and Process Improvement

15 May, 2019 by James Lawther Leave a Comment

The checklist It isn’t very rock and roll is it?  Checklists are up there in the train spotting school of management.  The sort of activity carried out by dull earnest people who ought to put their clipboards down and get out a little more. Tiresome and tedious. Heavy metal I’m not big into heavy metal. […]

Filed Under: Blog, Process Improvement Tagged With: accident prevention, checklist, devil is in the detail, operational excellence, visual management

  • « Previous Page
  • 1
  • …
  • 9
  • 10
  • 11
  • 12
  • 13
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Ignorance and the Hippo

  • The Proxy for Performance

  • Should You Punish Mistakes?

  • Solutioneering

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in