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How to Push Your Big Idea

31 March, 2012 by James Lawther 3 Comments

Dyson Vacuum Cleaner

There are two ways to push your next big idea: 1. The Business Case Pull together a fancy looking presentation with buckets full of analysis (discounted cash flows, net present values, operations analysis, customer value analysis, competitive positioning, the whole nine yards), it is the  professional thing to do.  Unfortunately: Your idea will be flat […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: innovation, test and learn

Strategic Thinking: Do You Have or Need a Plan?

28 March, 2012 by James Lawther 5 Comments

Strategic Thinking

A strategy is a plan It is, a mechanism for getting from pont A to point B, to hit a goal.  There are two ways of developing that strategy, (and two types of people the Planners and the Wingers) Method 1: Wing It (aka The Emergent Strategy) Keep your eye on the goal, then work […]

Filed Under: Blog, Employee Engagement Tagged With: planning, strategy

Web Design and the Emotional Bank Account

24 March, 2012 by James Lawther 2 Comments

You’ll have heard about emotional bank accounts. You hold one with everybody you know. The account might be in credit (you make them laugh, you are always reliable, you surprise them with flowers) or the account might be overdue (you are always late, you offend, you were dishonest) It’s not wise to default A simple […]

Filed Under: Blog, Wild Cards Tagged With: communication, information technology, web site design

Lessons From Sherlock Holmes About Management Information

20 March, 2012 by James Lawther 4 Comments

Management Information and Sherlock Holmes

In Arthur Conan Doyle’s novel “A Study in Scarlet” Dr. Watson is amazed to discover that Sherlock Holmes doesn’t appreciate that the Earth spins around the Sun.  How could a man of such insight and intelligence be so, well, stupid? When challenged, Sherlock utters the immortal line: “What the deuce is it to me? … […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, simplicity

Lessons From The Corner Shop

17 March, 2012 by James Lawther 3 Comments

Customer service in the corner shop

Yesterday I went into a corner shop to buy a newspaper.  The woman standing at the counter was muti tasking, talking on her mobile phone whilst, at the same time, chewing gum.  When I went to pay she didn’t look me in the eye, she just stuck out her hand and took my money She […]

Filed Under: Blog, Employee Engagement Tagged With: cost of poor quality, customer focus, poor service

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