The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

7 Ways to Make Your Own Luck

3 June, 2012 by James Lawther 2 Comments

Leprechaun

I am all for a bit of process improvement, it moves the world forward, but sometimes process improvement by itself isn’t enough.  As the man said: If I had asked people what they wanted, they would have said faster horses ~ Henry Ford If you really want a breakthrough there is a bit more to […]

Filed Under: Blog, Wild Cards Tagged With: innovation, insight, luck

Why Giving Away Your Profits Makes Financial Sense

28 May, 2012 by James Lawther 4 Comments

Here is an action packed game for you to play at home; it is called the ultimatum game, the rules are very simple: Two people are given £1,000 to split between them.  One of the players proposes how the money should be split and makes an offer.  The other player gets to accept or reject […]

Filed Under: Blog, Wild Cards Tagged With: cycling, trust, video

What is the One Thing Your Staff Won’t Tell You?

26 May, 2012 by James Lawther 4 Comments

Mad Scientist

Imagine that you saw a newspaper advert.  It said that the psychology department at your local university was running a “memory study” and that it wanted paid volunteers for an hour-long experiment You were having a slack morning so you decided to give it a go At the laboratory you met two men; one, the […]

Filed Under: Blog, Employee Engagement Tagged With: back to the floor, gemba

Why do Mission Statements Matter?

22 May, 2012 by James Lawther 7 Comments

Word Smithing

Yesterday I was writing mission statements.  It wasn’t easy.  We ended up with something that was designed by a committee, stuffed full of adverbs and instantly forgettable.  Very frustrating A good mission statement makes a difference, it tells people what you stand for, what your purpose is.  It is something to engage with.  Read these, […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: mission statement, mixed messages, purpose

Do You Suffer From Too Much Information?

19 May, 2012 by James Lawther 2 Comments

Too Much Information

I have a new car to drive It is fantastic, it is the best type of car in the world, it is my wife’s company car Everybody should have one of these, I don’t need to buy petrol, check the oil, top it up with water. I don’t even have to buy insurance. (Which is […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: data is not information, data presentation, key performance indicators

  • « Previous Page
  • 1
  • …
  • 94
  • 95
  • 96
  • 97
  • 98
  • …
  • 156
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • What Is a Balanced Scorecard?

  • How to Estimate, and Why you Really Should Know

  • How to Motivate Just About Anybody

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in