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The Princess and the Library Book

14 November, 2013 by James Lawther 7 Comments

Children's Library

My youngest daughter is five She is enthusiastic in the way that only a five-year-old can be. She is also hopeless in the way that only a five-year-old can be. The other day I took her to the library, she loves books, particularly if they have lots of pictures of fairy princesses with long blonde […]

Filed Under: Blog, Process Improvement Tagged With: clarity, local government, purpose, service design

Management: Can You Have Too Much of a Good Thing?

10 November, 2013 by James Lawther 14 Comments

class room size

Good management is a good thing and organisations have a shortage of “talent”.  Having more and better managers is critical to success. So you should put all your effort into hiring and developing breadth and depth of leadership. Really, is more always more? In his book David and Goliath Malcolm Gladwell discusses school class sizes. Conventional […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, management style, organisation, silo management, spans of control

Sexism and Process Improvement

7 November, 2013 by James Lawther 5 Comments

The Big Five are five symphony orchestras in the United States that “lead the field in musical excellence and calibre of musicianship”. If you went to listen to them in the 1970’s, you would have noticed that about 5% of those excellent musicians were female. If you do the same thing today that proportion is more like a […]

Filed Under: Blog, Process Improvement Tagged With: assumptions, human nature, service improvement

God-Awful Art and Operational Measurement

3 November, 2013 by James Lawther 4 Comments

stand back and look

I can’t draw I am not bestowed with an artistic talent. That is not a defeatist attitude, just (another) realisation that I am less than perfect. At school I took art lessons.  They were possibly the most painful hours in my life; my school friends would sketch away with alacrity creating images of great beauty […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, key performance indicators, measurement, monitoring, service improvement

The Demons of Management

31 October, 2013 by James Lawther 6 Comments

sins of management

Why is operational improvement so difficult?  Maybe it is because we are our own worst enemies.  Here are a handful of our own organisational demons. Dogmatism ~ an unquestioning belief in our own “rightness” Instead of questioning our own beliefs we plough on regardless.  The more senior we are the more dogmatic we become, after […]

Filed Under: Blog, Process Improvement Tagged With: management style, systems thinking

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