It happens… Some times it all goes a bit Pete Tong. (An explanation for any American readers). Things don’t go according to plan: Your deliveries are too slow Your operation costs too much Your customer service is too… Well it is rubbish. How do you respond? There are two ways: When it goes belly up there are two […]
Management Beliefs
The way we act is based on our beliefs Sometimes these beliefs are based on strong evidence and sometimes, well, less so. Of course this is as true in management as any other human endeavour. Are our management beliefs based on evidence? Have a look at the slideshare below and tell me what you think? […]
Where is Your Pilot Plant?
To improve you must learn Unfortunately, you only learn when you mess things up. You only learn how to ride a bike by falling off one. If you didn’t fall off, then you didn’t learn (I guess you already knew how to ride it). If you try something new and it works first time, fresh […]
What Gets Measured Gets Done
You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]
Trust and Improvement
Improvement needs trust To improve your organisation you need to understand what needs to be improved You will only find out what needs improving if your staff tell you what is really going on Your staff will only truthfully tell you what is going on if they trust you Your staff won’t trust you if you don’t trust them Therefore, […]
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