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Glory Lasts Forever

9 May, 2015 by James Lawther 7 Comments

I have a problem with motivational speeches I watched “The Replacements” last night.  I can’t urge you strongly enough to avoid it.  The plot went something like this (and I am not spoiling it, the director did that). Shane Falco (Keanu Reeves) flunks it as an Ohio State University quarterback. A national team “The Washington Sentinels” go […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, rhetoric, systems thinking, video

How to Improve (At Just About Anything)

3 May, 2015 by James Lawther 15 Comments

There are two ways to improve: 1. The classic way: Do – make an improvement Do – change a process Do – implement some training Do – install a system When you have been through the 4 do’s keep right on doing. 2. The recommended way: Plan – develop an idea or innovation, work out how […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: continuous improvement, plan do check act, video, W. Edwards Deming

100% Utilisation Isn’t a Good Idea

25 April, 2015 by James Lawther 6 Comments

Fully Utilised

Improving Efficiency Your job as a manager is to deliver the best service at the lowest cost. Cost and service are all that ever worries the guys upstairs. Conventional wisdom is that the easiest way to do that is to keep your staff fully occupied. Ensure they are always working as fast as possible without […]

Filed Under: Blog, Employee Engagement Tagged With: backlog, best practice, employee performance measures, key performance indicators, short term thinking, staff utilisation

Do You Understand the System?

24 April, 2015 by James Lawther 7 Comments

The pressure is on Your cost base is spiralling upwards, your boss is squealing, and his boss is squealing louder. Unless you get a firm grip of the situation you are going to get lots of “executive help”.  You need to do something and do it now. When caught like this it is easy — perhaps […]

Filed Under: Blog, Process Improvement Tagged With: complexity, root cause analysis, short term thinking, systems thinking, video

The Potato King

12 April, 2015 by James Lawther 6 Comments

behaviour change and the potato

They were dying of hunger In 18th Century Prussia bread was expensive, people were malnourished and famine wasn’t uncommon. The King at the time was Frederick the Great. He was wise enough to realise that unfed subjects were not a good thing — it is hard to run a kingdom effectively if people keep dying of starvation — […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, leadership, political will, reinforcing behaviour

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