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Organisational Mechanics

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Which Is Most Important, Perception or Performance?

28 April, 2019 by James Lawther Leave a Comment

Perceived performance Perception is reality. If you are perceived to be something, you might as well be it because that’s the truth in people’s minds.  Steve Young For those who believe that perception is reality, performance isn’t important, but perceived performance is everything. There are three ways to improve perceived performance: 1. Distort the data […]

Filed Under: Blog, Process Improvement Tagged With: cheating, credibility, gemba, key performance indicators, operational excellence, systems thinking, tampering, targets

Organisations Create Culture

22 April, 2019 by James Lawther Leave a Comment

Organisation noun /ɔːɡ(ə)nʌɪˈzeɪʃ(ə)n/ A group of people with a particular purpose, such as a business or government department. The way activities are managed and completed. synonyms: company, firm, concern, operation, corporation, institution, group, establishment Culture noun /ˈkʌltʃə/ The ideas, customs, and social behaviour of a particular people or society. The way we do things round […]

Filed Under: Blog, Employee Engagement Tagged With: conformity, culture, human nature, organisation

Sloppy, Overconfident or Just Plain Dishonest?

11 April, 2019 by James Lawther Leave a Comment

buzzwords

Clarity Have you ever sat in a meeting listening to somebody very senior and thought; “I have no idea what you are talking about”?  Do you enjoy watching corporate warriors use powerpoint slides to explain strategic imperatives? Or do they leave you worrying that you are plain thick? You are not alone Laura Rittenhouse started […]

Filed Under: Blog, Employee Engagement Tagged With: authenticity, clarity, communication, credibility, management style, mixed messages, weltanschauung

What Do You Wish You Were You Good At?

2 April, 2019 by James Lawther 1 Comment

Innovation In management

Management Innovation When people think about innovative businesses what excites them? I’ve heard plenty of people getting frothy about their new phone and all the fancy apps it comes with but I have yet to hear anybody getting agitated about washing machines and microwave ovens. Domestic appliances or “white goods” do not set the imagination […]

Filed Under: Blog, Process Improvement Tagged With: business process management, capability, continuous improvement, focus, innovation, make it so good they will want to come back and bring their friends, purpose, strategy

Sweat the Small Stuff

25 March, 2019 by James Lawther Leave a Comment

TED Talk Rory Sutherland Rory Sutherland points out that big, strategic, expensive initiatives don’t always work. There are a myriad of small projects that are just as powerful. Although big important people like big important projects, the money that they throw about is often wasted. Rory urges us to figure out what the small inexpensive […]

Filed Under: Best of the Web, Blog, Process Improvement Tagged With: assumptions, capital investment, continuous improvement, Rory Sutherland, TED talks, waste

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