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The World’s Most Futile Job

27 October, 2011 by James Lawther 6 Comments

Do you check quality? Do you have a department of quality controllers checking your every move? Do they produce reports, data and analysis till it comes out of their ears? Do you have über checkers, checking the checkers, making sure the check is held true? Do you? Here is a request: Have a look at the last […]

Filed Under: Blog, Employee Engagement Tagged With: cost saving, quality assurance, quality control

Visual Analysis – It Would be a Crime not to Try

25 October, 2011 by James Lawther 1 Comment

Here is an interesting link for you (unless you are American in which case try here).  It is a crime map of the UK, it shows you where crime occurs, have a good look, where is it safer to live?  Nottingham or Padstow?  The answer is fairly obvious, in-fact a one eyed drug dealer in […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, monitoring, root cause analysis, visual management

El Torro

25 October, 2011 by James Lawther 3 Comments

3 Customer Service

The Holiday I was on holiday in Spain, watching the sun rise into a cloudless sky. I had bought my lap top and my 3 pay as you go mobile dongle with me.  I even had the sense to put £20 credit on it before I left home. I got up early to do some […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, poor service, trust

Gob-Smackingly Good Analysis

24 October, 2011 by James Lawther 4 Comments

Operations Analysis

I am English. If there is one thing I hate, really hate, it is the way that Americans, and more specifically Americans employed by Microsoft, mess with the English language.  Whenever I type something it is a constant battle replacing z’s with s’s (as in realised) or pushing u’s back into colour and favour. Every […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, service improvement, what don't you see

Better Never Rests

15 October, 2011 by James Lawther Leave a Comment

If you spent all your time looking back at what you had achieved, it would be easy to become complacent, to sit back, to rest on your laurels. If you spent all your time looking ahead at what you have to achieve, it would be easy to become disheartened, to lose confidence, to give up. Performance […]

Filed Under: Blog, Wild Cards Tagged With: motivation, performance management

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