The biggest obstacle… To any new improvement programme is the phrase “Been there done that” Been there done Lean Been there done Voice of the Customer Been there done 6 Sigma Been there done Work Out Been there done Business Process Management Been there done Complexity Reduction Self delusion If I told you that I had Been there done going to […]
The Great Christmas Scam
It is all a nasty little trick, don’t believe a word of it. It goes something like this: When I was little, I was told that on the evening of the 24th December Father Christmas leaves his home (near the North Pole) with his trusty flight of reindeer and whizzes around the world, climbing up and […]
Swiss Cheese: It’s Bad for Your Health
Things go wrong: People sleep in Training isn’t acted on Doors get left open Staff members resent each other Taps get stuck open People put boxes on the wrong pile Shit, as they say, happens. Normally “things gone wrong” are just an irritant, a minor expense, nothing to get too worried about. Sometimes however, it […]
A Highly Sexist Observation
The Pareto Principal If you are female and reading this, I have two questions for you: 1. How many pairs of shoes do you own? This isn’t a personal fetish, it will be OK… What is your answer? My wife (who states she doesn’t have as many as most women) lays claim to 17 pairs. […]
Which Instrument Would You Like to Play?
For most people, their most expensive purchase is a house, followed, somewhat distantly, by the cost of a car. I should be so lucky. I live in an inner city. The local free schools hand out certificates in drive by shooting and drug dealing (not strictly true, but let’s not let the truth get in […]
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