1. Agree with your customers what they want from you and when they want it. Clarify all the issues as you work through the discussion, ironing out any misunderstandings and highlighting things that are easy to resolve. Then write down a specification. It is amazing what you will find out. 2. Define what your “purpose” […]
Information Technology: Are you Just Hiding the Problem?
A tale of two officesThe first is a shambles, clearly the owner has no idea what is going on, he should be taken outside, sacked, hung, shot and generally persecuted for good measure. The second is a model of organisation, it is paper free, the work has been, productionised, computerised, systematised and digitised. It is […]
Customer Complaints: Does Your Bank Act Like a 3 Year Old?
Part 1: How children behave There was a little girl Who had a little curl Right in the middle of her forehead When she was good she was very very good And when she was bad she was horrid I didn’t really understand that nursery rhyme until I had daughters. Now I have a couple […]
Problem Solving: 4 Simple Steps to Success
I was once told that success in life is as simple as getting your arms around a problem and knocking it off. If you agree with the principle, (and there is not really a lot to disagree with), then by definition, problem solving leads to success. Solving problems isn’t that difficult, it is just four […]
Surge Planning: I Hate the Snow
It was cold this morning Freezing It is going to snow, maybe not today or tomorrow, but soon Snow is a mixed blessing, great for sledging but for some of us, it’s a work disaster Pipes freeze People fall Cars won’t start Boilers fail If you happen to be in the game of mending pipes […]
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