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Bernie Smith: Made to Measure KPIs

15 Things You Should Never Say in a Meeting

16 June, 2012 by Bernie Smith 4 Comments

Tongue Tied Management Speak

I sat in a management meeting the other day. In 3 minutes flat one person came out with all of these phrases… Massive logistical challenges Validated value chain split Delineated RACI Dynamic discussion Controllership  (Search me) Parallel conversation Standardised view Strategic road-map Take it forward There wasn’t room for that discussion Validated hands on time  […]

Filed Under: Blog, Wild Cards Tagged With: clarity, communication

The Seven Deadly KPI Sins

14 September, 2011 by Bernie Smith Leave a Comment

KPI Sins

Ignorance ~ Not knowing why you are measuring something Greed ~ Too many measures Stupidity ~ Having measures and targets that drive destructive behaviours Inexperience ~ Not understanding “noise” in data and running off to fix things that aren’t really broken. Vanity ~ Dressing up and displaying data in an incomprehensible way Wastefulness ~ Burying the message in unnecessary […]

Filed Under: Blog, Operations Analysis Tagged With: communication, key performance indicators, measurement

Management Reports, Horses and Camels

11 July, 2011 by Bernie Smith 1 Comment

Horse and Car

Design and big groups just don’t work.  There’s the old joke about a camel being a horse that was designed by a committee.  It’s no accident that the most successful aesthetic designs of even the most expensive and complex products normally come down to a handful of people at most. It’s the same with the […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, key performance indicators, measurement

Zombies and KPI’s

20 May, 2011 by Bernie Smith 1 Comment

DIY KPIs

I subscribe to quite a few performance measurement emails, web sites and blogs.  I’ve noticed a worrying trend of sites offering “off the shelf” KPIs.  In fact you can now buy books packed with “ideal” KPIs for all sorts of businesses (oh, how the long winter nights must fly by). Are the measures in these […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, customer focus, key performance indicators, measurement, service improvement, strategy, zombies

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