The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

For “Game Changing” Performance, Change the Game

13 November, 2017 by James Lawther 3 Comments

Game changing

Everybody is hell-bent on moving quicker, faster and harder. Everybody wants “game changing” levels of performance improvement.  Managers, executives and shareholders demand it…

So if you want “game changing”, what are your options?

Three parts to an organisation

The systems thinkers categorise organisations into three elements:

  1. The components. The team-members and functions, the factories and warehouses.
  2. The interactions between those parts. The information flows, rules, policies and procedures.
  3. Its purpose.  What the organisation is there to do.

Three ways to improve

If that is true, there are three ways you can change the performance of your organisation:

  1. Change the components, open and close factories, hire and fire people.
  2. Change the interactions, provide new information, change the rules.
  3. Change its purpose, focus it on something new.

Change its purpose

Now that sounds like the ultimate in wooly bollocks (admit it, that is what you were thinking) so let me give you an example or two…

Example 1:

There are two types of cricket. Test Match cricket and Twenty-20 cricket.

  • In Test Match Cricket, the aim is to score as many runs as you can with the eleven batsmen you have.
  • In Twenty-20 Cricket, the aim is to score as many runs as you can with the twenty overs you have.

Changing the purpose of the game fundamentally changes the way it is played. Test cricket is a defensive game, Twenty-20 cricket an attacking game. They are very different to watch.  But the rules and players, interactions and components hardly change at all.

Example 2:

There are several ways you can run a business.

If you run a business with the aim of looking after your customers:

  • You find ways to charge your customers less
  • You invest in your assets
  • You innovate

If you run a business with the aim of looking after your profits

  • You find ways to charge your customers more
  • You milk your assets
  • You copy

Changing the purpose of your business changes the way it performs. Anybody who has worked for a business that is being milked can attest to that.

Changing the game

When purpose changes it ripples down through the interactions but has little or no effect on the components.

You will still have factories and call centres, accountants and marketing guys. You may change some of the interactions, the rules and information flows, but changing your purpose (explicit or not) will fundamentally change your performance.

If you want to be “game changing”, perhaps you should change the game.

If you enjoyed this post click here to receive the next

Game Changing

Read another opinion

Image by Joe Hayhurst

Filed Under: Blog, Process Improvement Tagged With: purpose, systems thinking

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. Annette Franz says

    14 November, 2017 at 11:33 pm

    I love it. You know I’m a big fan of changing the game and looking after customers.

    I’m still stuck on “woolly bollocks.” LOL.

    Reply
  2. Adrian Swinscoe says

    25 November, 2017 at 9:33 am

    Does your description of purpose as wooly bollocks suggest you are a convert to the power of purpose, James. Or are you being empathetic for the sake of your readers?

    Reply
    • James Lawther says

      9 December, 2017 at 9:09 am

      I’m always trying to be empathetic Adrian, though how often I succeed is a moot point

      Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Glory Lasts Forever

  • Regression to The Mean

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in