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The Rules of the Workplace

27 September, 2015 by James Lawther 3 Comments

The 20 rules:

  1. Prioritise the work
  2. Don’t make your customers wait
  3. There is always more work than people
  4. Study the work
  5. Understand how the work works
  6. Standardise the work
  7. If the work is important write it down
  8. Train your staff
  9. Make the work easy
  10. Build systems
  11. Stream line the work
  12. Find the bottleneck
  13. Clean the workplace
  14. Make it obvious
  15. Remove the waste
  16. Communicate
  17. Look at the evidence
  18. Discuss the work
  19. Look after the workforce
  20. Persistence pays

And lest you forget

A SlideShare to help you remember:

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Image by Phil Rogers

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: bottleneck, communication, customer focus, effective meetings, error proofing, five s, gemba, lean thinking, learning, process mapping, service improvement, SlideShare, standardisation, systems thinking, visual management

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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Comments

  1. Annette Franz says

    28 September, 2015 at 3:09 am

    This was a great series, James!

    Reply
  2. James Lawther says

    14 November, 2015 at 6:59 pm

    Thank you

    Reply

Trackbacks

  1. Which is better? | Management Briefs says:
    21 January, 2019 at 5:41 pm

    […] You do the same things to improve them; reduce rework, cut travel time, remove waste, decrease defects and increase through-put.  But you have to cash them in differently: […]

    Reply

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