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Rule 17: Look at the Evidence

27 August, 2015 by James Lawther 4 Comments

The workplace screams at you

It is alive with data and facts and evidence.

Our organisations are giant test beds. They will tell you what works, and what doesn’t. The evidence will show you where things are going wrong, and why.  So if you want to improve performance just look and listen to the work.

But most don’t see or won’t hear

Most managers rely on their beliefs and are certain of their judgement.  They assume that what worked in the past will work in the future.

They trust their hunches, not what the workplace tells them.

The evidence is scary

  • It will devalue your experience
  • It will undermine your hunches
  • It will threaten your position

It is damn hard to admit you were wrong.

But evidence improves performance far more than hunches do.

Rule 17. Look at the evidence

Hunches and data rarely point at the same thing.

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Evidence Based Management

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Image by Phil Roeder

Filed Under: Blog, Operations Analysis Tagged With: beliefs, data is not information, gemba, key performance indicators, measurement

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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Comments

  1. Adrian Swinscoe says

    27 August, 2015 at 4:32 pm

    Hi James,
    How do we prevent confirmation bias?

    Adrian

    Reply
    • James Lawther says

      31 August, 2015 at 11:10 am

      A very good question, I don’t suppose you can, the trick is to work with somebody who is a real pain in the neck who won’t let you get away with it.

      Reply
  2. Annette Franz says

    28 August, 2015 at 3:35 am

    I’m reminded of the Albert Einstein quote: “We cannot solve our problems with the same thinking we used when we created them.” Hunches and beliefs only get you so far – and often, in trouble. New data, new evidence to support the need for new thinking and new ways of doing things can only, one hopes, improve upon what was.

    Reply
  3. James Lawther says

    31 August, 2015 at 11:11 am

    I’d not made the link, but the quote is perfect.

    Reply

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