The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Rule 13: Clean the Workplace

2 August, 2015 by James Lawther 5 Comments

Dirty places

In the 1970’s my Dad worked for British Steel. Can you can imagine what a Steel works was like 40 years ago? Noisy, hot, dirty, smelly and downright dangerous.

The enlightened manager

One evening he came home singing the praises of a new plant manager. The new boss had insisted that the workforce cleaned the plant up and kept it clean. First they cleaned up the ash, oil, swarf and general filth.  Then they put away the tools and scrubbed up the big metal job tickets on each batch.

At first the labour force hated it. It is no mean feat keeping a factory clean.  But after a while they started to like it.  They could find their kit, the work moved faster, people knew where things were and it became more obvious which job was scheduled next. Best of all it became a whole lot safer.

All that for a little cleaning and tidying.

The gurus today call it 5S

They will tell you what the 5S’s are in Japanese at some length, but they are a lot easier in english

  • Sort – remove anything you don’t need
  • Straighten – put things where you can find them
  • Shine – clean the place up so it is obvious if things are out-of-place
  • Standardise – create order, do things the right way
  • Sustain – keep at it

I love a little alliteration, but sometimes it is good to get to the point — sort things out and tidy up.

Rule 13: Clean the work place

It doesn’t matter if you work in a steel works, on a battle ship or in a kitchen. How do you expect the work to work if the place is a pigsty?

If you enjoyed this post click here to have the next delivered to your inbox

Clean and Tidy

Image by Doug

Read another opinion

Filed Under: Blog, Process Improvement Tagged With: five s, gemba, lean thinking

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. Adrian Swinscoe says

    2 August, 2015 at 10:36 am

    James,
    Can you go too far with this? Particularly when we see some of the impacts that minimalist office design, clean desk policies, hot-desking and other tidying measures can have on productivity and engagement?

    Adrian

    Reply
    • James Lawther says

      9 August, 2015 at 9:01 pm

      I guess, as with all things, the trick is to know how much is enough, and how much is too far.

      I once talked to a consultant who was hell bent on putting tape around every phone on every desk in a call centre, so they were all in the right place.

      To the best of my knowledge I have never had an abandon rate problem because the agent couldn’t find his phone.

      Thanks for making the point

      Reply
  2. Annette Franz says

    9 August, 2015 at 11:22 pm

    I try to convey this same message to my kids everyday. Maybe once they’re old enough to work, they’ll have learned this is a good thing. :-)

    I have to agree with premise… when my office and desk are organized, it’s much easier to feel/be productive.

    Annette :-)

    Reply
  3. James Lawther says

    22 August, 2015 at 1:17 pm

    I do hope so Annette, it would be nice if mine even learnt how to create a pile of dirty clothes. Mine are adept at what is probably best called a slew.

    Reply

Trackbacks

  1. Rule 14: Make it Obvious | OBS Network says:
    22 September, 2015 at 1:34 pm

    […] is easy to clean an office by filing all your work in a drawer (or on a computer) where nobody can see […]

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Regression to The Mean

  • Brilliance Alone Won’t Take You Far

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in