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Have You Killed any Swans Today?

29 June, 2013 by James Lawther 4 Comments

We live and work within systems, systems that connect things.  One way or another everything is connected.

That sounds like psycho-babble, so let me give you an example:

Legislation leaves swans starving

The In the far north of England on the border with Scotland is the town of Berwick-upon-Tweed.  In 1994 the flock of swans that live on the river Tweed started to starve, five swans died whilst others took to wandering the streets of the town begging for food.

The cause of their agony was a directive from the European Union that ordered the local barley malting plant to clean up its discharge of effluent into the river, so stopping it from polluting the nearby North Sea.

At face value this was very sensible idea.

Unfortunately that effluent was the swan’s main source of food.

Everything is connected

When you make change it will have consequences:

  • Changing the colour of your cups can boost your business
  • Changing an HR policy can make customers ill
  • Changing an accounting standard can change history

So stand back a little

Look a little wider and think about the system you work in, not just the bit you run.  How could you change the whole system for the better?

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Swans

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Image by elvis_payne

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Filed Under: Blog, Operations Analysis Tagged With: devil is in the detail, point optimisation, service design, systems thinking

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. Adrian Swinscoe says

    29 June, 2013 at 11:21 am

    Hi James,
    I wonder if ‘Systems Thinking’ is too opaque and threatening to many managers, leaders and businesses. Perhaps, because it has ‘thinking’ in the title and many people are frightened of looking dumb.

    I wonder, then, if using “The Butterfly Effect” would not be a better way of getting through to more people, given that it has seeped more into popular culture?

    Adrian

    Reply
    • James Lawther says

      3 July, 2013 at 5:41 am

      You might well be right Adrian, particularly about the fact that thinking is hard work

      Reply
  2. maz iqbal says

    29 June, 2013 at 11:05 pm

    Hello James

    Donella Meadows grappled with systems for a long time. And she came to the conclusion that the most effective levers for ‘whole system change’ is the ability to see, switch, and even transcend mindsets and worldviews.

    Once you get the interconnected nature of systems and replace cause and effect with circularity and get that the noon-linear nature of nature then the fun starts. If you really get this then you lose your arrogance. And you also get why so little of our simplistic linear interventions work as we intended them to.

    All the best
    maz

    Reply
    • James Lawther says

      3 July, 2013 at 5:42 am

      Haven’t heard of Donella Meadows Maz, I will have a look. Thanks for the lead

      James

      Reply

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