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Gobbledygook

10 September, 2010 by James Lawther Leave a Comment

I received an e-mail that said this:

“I consider this as more of a requirements workshop than anything i.e. us understanding the service, current commitments to clients, the demand, the customer base, the performance measures and indicators, the resource expenditure etc and coming to an initial view on how this could be accommodated. I don’t see it as a process acceleration workshop or anything like that – our plan is to adopt the services as-is and accelerate them once they’ve bedded down with us.”

I have no idea what he was talking about.

I am going to introduce the sender to the master of clarity, my friend Cheryl.

If nobody understands you, how will you get what you want?

Image by Jonathan Melhuish

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, complexity, jargon, video

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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