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Smoking Public Relations

27 August, 2010 by James Lawther Leave a Comment

Toyota have recently been lambasted for faulty floor mats and sticking accelerator pedals, resulting in a multi billion pound recall.

Ferrari on the other hand have had ten of their super cars burst into flames and a representative told Just Auto “It is important to differentiate between what is a vehicle fire and outside factors and I would include driver error.”

If driver error causes spontaneous combustion I won’t climb into a minicab ever again.

The Super Car Italians and Mini Cab Japanese seem to have hired different PR agencies.

Photo by Matt Antonioli on Unsplash

Filed Under: Blog, Operations Analysis Tagged With: accountability, customer focus, public relations, Toyota, video

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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