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Slimy Customer Service

12 May, 2010 by James Lawther Leave a Comment

Scientists in Japan have been working with a species of slime mold.  It spreads out radially, growing a network of veins as it looks for food.  When it finds food it then contracts to remove redundant veins .

The scientists carried out an experiment; producing a map of Tokyo with oat flakes (food) and watching to see how the mold grew to reach them.

The network it created was very similar to the train system that actually serves Tokyo, but in some ways more efficient.

The slime mold doesn’t “think” the way humans do, it just spreads in all directions and then optimises around the best result.

If you applied the same logic to your operation would you optimise faster?

Perhaps the slime mold has an advantage.  It is very clear what it wants.

Photo by Michael Schiffer on Unsplash

Filed Under: Blog, Operations Analysis Tagged With: capability, clarity, communication, complexity, decisions, purpose

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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