Process Excellence

Do you have a “Centre for Process Excellence”?

If the ideal is to break down functional barriers.
If the ideal is to remove internal targets and agendas.
If the ideal is to get everybody focused on the customer.

Then how does putting all your “process experts” in a function all of their own help?

P.S.  Claiming “excellence” is rather setting yourself up for a fall.  Did nobody ever tell you about ivory towers?

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ivory tower

Image by Daniel Parks

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