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Too Spicy

2 April, 2010 by James Lawther Leave a Comment

An Australian cook book, “The Pasta Bible” has a rather unique ingredient.  One recipe calls for “salt and freshly ground black people“.

A small proof reading error cost £12,000 in pulped stock.

If you regularly send customers letters you will know proof reading is hard, if not impossible.

There are three ways to deal with errors:

1.  Maximise your chances of getting it right.  Proof read the proof readers proof reading (4 or 5 times to be on the safe side).
2.  Minimise your chances of getting it wrong.  Create stock letters and minimise the variants you send.
3.  Apply the Gordon Ramsay method and don’t worry too much about the consequences.

I have a favourite, and, for the avoidance of doubt, it isn’t number 1.

Photo by Sonja Punz on Unsplash

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving, error proofing, rework

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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