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Who Is The Problem?

4 February, 2010 by James Lawther Leave a Comment

Most business processes are broken.  Think of the last time you bought something, could the supplier have handled it better?  If the processes are that obviously flawed making them better should be fairly simple.

Still, most process improvement projects fail.

There is an equation that explains this:

Success = Quality x Acceptance

The probability of Success = the Quality of the solution multiplied by the Acceptance of the solution

Process improvement doesn’t fail because of the solution, it is easy to be better, the issue is the acceptance of the solution.

I would go further; the solution is secondary, not accepting that there is a problem in the first place, that is the real issue.

So, do you have any problems?  Or is it just everybody else?

Photo by Markus Spiske on Unsplash

Filed Under: Blog, Employee Engagement Tagged With: fessing up, political will

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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