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“Group Think” is no Laughing Matter

9 January, 2013 by James Lawther 4 Comments

In the 1970’s the psychologist Irving Janis coined the term “group think” to explain why group pressure results in poor decisions, or, as he explained it, why groups show: A deterioration of mental efficiency, reality testing, and moral judgement That is a little more erudite than the way I would put it, but the phrase […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, colleagues, Dilbert, effective meetings, group think, human nature, sacred cows, stereotype, teamwork, what don't you see

Gob-Smackingly Good Analysis

24 October, 2011 by James Lawther 4 Comments

Operations Analysis

I am English. If there is one thing I hate, really hate, it is the way that Americans, and more specifically Americans employed by Microsoft, mess with the English language.  Whenever I type something it is a constant battle replacing z’s with s’s (as in realised) or pushing u’s back into colour and favour. Every […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, service improvement, what don't you see

Are you Awake? Or Sleeping?

27 April, 2011 by James Lawther Leave a Comment

Concious Concerns

I didn’t sleep well last night, I tossed and turned, I kept looking at the alarm clock flashing away 11:45, 12:03, 01:42, 02:56, 03:37, 05:23 Blink, Blink, Blink I didn’t get a wink of sleep.  Have you been there? The truth of the matter is that each time I woke and looked at the clock […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, measurement, purpose, service design, what don't you see

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