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World Class Rhetoric

1 December, 2013 by James Lawther 6 Comments

rhetoric

The other day I was sent a report.   It went a little like this… (The names have been changed to protect the guilty)   World Class Performance It has been implied that our performance could be improved.  All available data suggests that this cannot be the case Market Context We have the highest satisfaction […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, credibility, fessing up, group think, ignorance, integrity, rhetoric, self belief, statistics, W. Edwards Deming

Accountability: Not all it is Cracked up to Be

3 June, 2013 by James Lawther 10 Comments

Holding you accountable

We talk a lot about accountability in business.  We like it.  It makes us feel confident and in control. So is accountability all it is cracked up to be? Accountability is good: It provides clarity It gives authority It holds us true Holding ourselves accountable is invariably a good thing. It is wrong and immoral […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, roles and responsibilities, W. Edwards Deming

Are You Cruel to Your Children?

15 May, 2013 by James Lawther 6 Comments

I tore into my 10 year-old-daughter yesterday. It wasn’t a half-baked telling off. It was a full on balling out. I was so angry, I must have screamed at her for 10 minutes. The poor little mite was in floods of tears by the time I finished.  She sobbed for half an hour. Why was I […]

Filed Under: Blog, Process Improvement Tagged With: capability, confidence, management style, targets, training, video, W. Edwards Deming

Arnie Says “Do It”

18 May, 2011 by James Lawther 1 Comment

I don’t like Arnold Schwarzenegger much, he is at best smug, and at worst, well it’s probably best if I don’t go there.  There is a lot that can be learnt from him though. At the age of 15 he started weight training When he was 23 he won the Mr Olympia body building title […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, continuous improvement, motivation, purpose, video, W. Edwards Deming

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