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Where are you Going? Will you get There?

18 May, 2014 by James Lawther 3 Comments

The greatest show in the world The Cirque du Soleil is arguably the greatest circus in the world. The reviews are outstanding: So scarily brave that I wanted to watch through my fingers ~ The Independent The abstract eroticism of this act alone is worth the price of admission ~ The Express Inhuman perfection ~ The Guardian […]

Filed Under: Blog, Process Improvement Tagged With: momentum, purpose, service design, strategy, video

PowerPoint, Smoke and Mirrors

16 May, 2014 by James Lawther 4 Comments

Very Bad Presentation

A very important presentation I attended a power meeting yesterday.  Lots of highly paid consultants in blue suits and incredibly shiny shoes came to tell us where we are going wrong. I sat there for an hour, looking at the screen. Slide after slide after slide passed me by. They were very impressive slides The technique […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, data presentation, presentations, video

5 TED Talks

18 April, 2014 by James Lawther 7 Comments

TED Talks

You can find just about anything on the internet The web is full of ideas, answers and solution.  Some of it is good, some of it is bad, and some of it — for some reason that is beyond me — is about laughing cats. If you must waste your life surfing the net (and I […]

Filed Under: Best of the Web, Blog, Wild Cards Tagged With: Dan Ariely, Daniel Pink, happiness, innovation, motivation, problem solving, purpose, Shawn Achor, Steven Johnson, TED talks, test and learn, Tim Harford, video

Bonus Time

30 January, 2014 by James Lawther 11 Comments

It is the best part of the year. You have been performance managed and appraised.  Your year-end rating has been cross calibrated / validated / ranked and stacked.  You have emerged from the annual death match unscathed. Your rating has been moderated to allow for business results.  Senior managers have assessed “the curve” to check it […]

Filed Under: Blog, Employee Engagement Tagged With: incentives, motivation, performance management, video

Should You Punish Mistakes?

2 January, 2014 by James Lawther 22 Comments

Should You Punish Mistakes? Bob Hoover's plane

If somebody made a mistake that nearly killed you, would you punish the mistake? In 1989 there was an air show at Brown Field in San Diego. The test pilot Bob Hoover was taking thrill-seekers for flights in his Shrike Commander, a small, piston-powered, passenger plane.  The passengers were known as “Hoover’s Heavers” — more often […]

Filed Under: Blog, Employee Engagement Tagged With: aviation, blame, error proofing, video

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  • Circles of Influence: Do You Want Your Team Flexing Their’s?

  • Should You Punish Mistakes?

  • Fish Bone Diagrams – Helpful or Not?

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