I bought a train ticket to London over the internet, it cost me £131.00. I decided to pick it up at the station rather than pay to have it delivered. At 6:15 in the morning I entered my 8 digit code into the machine only to be told that I also needed to insert the […]
KISS
Raw Fish
Have you ever visited Yo Suhi? If you haven’t have a look at the video. The restaurant is a marvel in terms of giving customers what they want without any fuss. You take the food that you want off the conveyor belt. The chefs just keep it topped up. If you want service there is […]
Just How Bad Could It Be?
Yesterday I posted a comment about risk assessment and how it leads to some really stupid activity. This is not to say that risk assessment is a waste of time, just the over zealous, avoid risk at all costs type. This leads to the question “what does good risk assessment look like?” Rather than banging […]
Making Your Own Luck
Yesterday I wrote about the horrible consequences of getting things wrong (Somebody Didn’t Care Enough to Be Right). However, there is another side to the coin. On 15th January 2009 at 3:31pm Eastern Standard Time, US Airways Flight 1549 ditched into the Hudson River. All 155 occupants were safely evacuated from the airliner. This video […]
Stupid Lazy People
The problem with most businesses is that they employ people who are too stupid or lazy to do the job properly. Let me give you an example: According to the World Health Organisation “hand hygiene is the single most important factor in reducing and preventing avoidable illnesses”, yet a survey by the National Audit Office […]