TED Talk Tim Harford The “God Complex” is the overwhelming belief that, no matter how complicated the problem, we are infallibly right in our solution. Economist and journalist Tim Harford explains why we are deluding ourself and shows us the only problem solving technique that is guaranteed to work. It’s the Second World War. A German prison […]
Danger of Death
Things gone wrong One of the simplest ways to improve performance is to stop things from going wrong. If you can change people’s behaviour and remove errors, defects or accidents, then performance will improve. It doesn’t matter if you work in a bank, a supermarket or collect bins for a living. Fewer errors equals better […]
Information Overload
The world has changed When I was 15 it was hard to share information: There were three TV channels to watch, and my parents wouldn’t let me look at one of them. When I did my homework I had to go to the library to find the single book on [insert subject of choice]. I […]
Variation or Standardisation?
Standard work The process guys will tell you that you should standardise and reduce variation. Variation is a bad thing. The customer experience guys will tell you every interaction is different. No customer is the same. Variation is a good thing. Which camp is right? The case for allowing variation Some situations call for a […]
The Dark Side of Data
Data-centricity Organisations are tripping over themselves to become data-centric. They are busy investing in business intelligence and analytical infrastructures. There is a thriving market for analysts and data scientists, accountants and actuaries, people who can pore over the numbers and provide insight. Data is the new gold, businesses are spending money like drunk sailors. Data […]
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