The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Swiss Cheese: It’s Bad for Your Health

20 December, 2011 by James Lawther 5 Comments

Things go wrong: People sleep in Training isn’t acted on Doors get left open Staff members resent each other Taps get stuck open People put boxes on the wrong pile Shit, as they say, happens. Normally “things gone wrong” are just an irritant, a minor expense, nothing to get too worried about.  Sometimes however, it […]

Filed Under: Blog, Process Improvement Tagged With: accident prevention, aviation, error proofing, risk assessment, swiss cheese model, video

Which Instrument Would You Like to Play?

13 December, 2011 by James Lawther 2 Comments

For most people, their most expensive purchase is a house, followed, somewhat distantly, by the cost of a car.  I should be so lucky.  I live in an inner city.  The local free schools hand out certificates in drive by shooting and drug dealing (not strictly true, but let’s not let the truth get in […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, self belief, video

Fool’s Gold, How to Save Money

10 December, 2011 by James Lawther 3 Comments

It is easy to save money.  I have seen it done time and time again.  Here is a simple 5 step plan to achieve that very thing: Look at the work you do and split it into all the different tasks Send all of the easy stuff to a low skilled (cheap) outsourced supplier Focus […]

Filed Under: Blog, Process Improvement Tagged With: call centre, cheap and nasty, cost saving, efficiency versus effectiveness, outsourcing, point optimisation, video

Continental Management Reviews

24 September, 2011 by James Lawther 2 Comments

I hate driving on the continent. It’s hard work.  It isn’t just the fact that foreigners will insist on driving on the wrong side of the road (though that doesn’t help), the real problem is that I am constantly bombarded with information that I don’t quite understand: road signs, billboards, lane markings, traffic lights… and […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, effective meetings, error proofing, measurement, road sign, video

The You Tube MBA, Free and On-line

13 August, 2011 by James Lawther 3 Comments

Is there anything useful on You Tube? Anything that will challenge your outlook?  Anything that will give you a different perspective on business?  Maybe, though you do have to look hard, and keep well away from “promoted videos”, they will suck up your time and spit it out. Here is what I found, in descending […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: learning, training, video

  • « Previous Page
  • 1
  • …
  • 12
  • 13
  • 14
  • 15
  • 16
  • …
  • 25
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • How to be a Creative Genius

  • Fish Bone Diagrams – Helpful or Not?

  • Sex and Soap Powder, Trial and Error

  • Earth Quake

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in